Refund policy
Can I request a refund?
Due to the custom nature of our products, we cannot offer returns or refunds once your order has gone into production.
The only circumstances in which we may issue a refund are:
- If you receive a broken or damaged product, we will either reship the product free of charge or, if explicitly requested, issue a refund.
Refunds cannot be issued for the following reasons:
- Change of mind
- Dissatisfaction with the design (after approval)
- Personal circumstances
For products with a design preview sent via email:
- Before approval, we offer free design reviews to ensure your complete satisfaction.
- You are welcome to request changes, and we will work with you to refine the design.
- If, after revisions, you are still unsatisfied, you may request a refund before the design is approved.
Auto-production of unapproved orders within 72 hours
- You will receive a preview within 24-72 hours after placing your order.
- You have 3 days to review the preview and request changes or approve it.
- During these 3 days, we will send follow-up reminders via email or phone to ensure you don’t miss your approval window.
- If we do not receive a response within 3 days, we will proceed with auto-production using the latest design preview sent to you.
Unfortunately, we cannot hold designs for more than 3 days in order to maintain our artists’ workflow and optimize production and shipping times.
We cannot issue refunds once an order has been auto-produced, and we are not responsible if our reminders end up in the spam folder or are not received due to email provider issues.
If you would like to order a new piece with modifications because your design was auto-produced, please contact us—we’ll do our best to assist you.
Contact us
If you have any concerns or questions about your order, feel free to contact us at . We’re here to help!