About Product

Why can’t I see a preview before placing my order?

For the unique names or initials necklace, every design is hand-drawn by a real artist, not a bot.

In these cases, we start after the order to protect their work. You'll get a preview in 24–72h with unlimited free revisions.

We offer unlimited revisions to ensure your design looks exactly the way you want before production begins.
What materials are these custom jewelry made of?

We offer 3 materials to choose. You can made your piece as copper plated with platinum or stainless steel or 925 silver. 

For different color, they will be plated with 14K Gold, Silver, Rose Gold, or BlackMetal Chromium.

1. Pendant Sizes

  • Women: 0.6”
  • Men: 0.8”
  • Keychains: 0.98”

2. Chain Lengths

16", 18", 20", and 22" lengths for women's necklaces.

18", 20", and 22" for men’s necklaces.
How many letters or names can I include in a pendant design?

We recommend not exceeding 10 characters for the best visual result.

During the design phase, our artists carefully adjust letters or names to ensure a balanced and aesthetically pleasing design.

For example, if a name includes repeated letters, the artist may simplify or stylize them to enhance the final look.

You can always request changes before production begins, whether you’d like to highlight a specific letter or explore a different style.
Can I change the name or initials on my personalized pendant?

If you’re still waiting to receive your design preview, please wait until it’s available and then request the change directly through the preview portal, where you’ll find a dedicated section to ask for revisions.

If the design has already been approved, unfortunately we’re unable to make any further changes to the name or initials.

About Orders

Can I cancel or modify my order?

Because each piece is custom-made, we cannot guarantee modifications or cancellations once production begins.

Contact us if you need assistance.

Please note: if you purchased an item with a preview available before payment, production begins immediately.

For this reason, we cannot stop, modify, or cancel your order once it's placed.

If your order is still "unfulfilled" but you have already approved the design, or if you have purchased an item with a preview available before payment, we cannot guarantee modifications (this includes adding or removing products, changing color or length, updating designs or names, updating shipping address).
I entered the wrong shipping address or made a mistake on my order. Can you change it?

If your order hasn’t entered production yet, we can usually make adjustments.

Please contact us as soon as possible, and our team will do their best to update your details.
I forgot to use my discount code, what can I do?

No problem! Contact us by clicking here and we’ll be happy to help.
What payment methods do you accept?

We accept PayPal and all major credit cards.

And PayPal may also offer installment options at checkout, depending on eligibility.
Can I request revisions or go back to a previous design?

Absolutely! You can request revisions at any point before production begins.If you'd like to return to a previous version, just feel free to contact us.

About Shipping

How long is shipping time for orders?

Your order is made-to-order and follows this schedule:

  • Design: 3–5 business days
  • Production: 5–9 business days
  • Packaging: 1 business day
  • Shipping: 5–10 business days

Estimated total delivery time: 15–25 business days (2-3 weeks).

Please keep an eye on your inbox for any updates from us.
How can I track my order?

You can always track your order on our dedicated Tracking Portal.

Input your tracking order to check where your package is.
Which shipping carrier do you use?

We primarily ship orders using USPS in the United States, Royal Mail in the United Kingdom, and Canada Post in Canada.

For deliveries to more remote areas or locations not fully covered by these carriers, we may use alternative trusted shipping partners to ensure your order arrives safely.

All orders include tracking. You will receive your tracking details by email as soon as your order ships, so you can follow every step of its journey.
Why isn't my order status updating?

Track your order on our dedicated tracking page and through the carrier link we provide via email once it becomes available.

Please allow a few days for tracking updates if it appears stuck. Sometimes packages take a bit longer than expected, but they do arrive!

If you ever need help or it seems it is taking too long, please contact us so we can help.
What is your return policy?

Due to the custom nature of our products, we do not accept returns.

Because each piece is uniquely crafted just for you with your chosen details, we don't accept returns or exchanges unless there was an error on our part.

We understand that these treasures hold deep sentimental value, and we're committed to ensuring your complete satisfaction.