At Initialove, we take pride in the quality of our handmade jewelry.
Please note that production timelines may vary depending on the type of product ordered:
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For designs that require an artist-made preview, production begins after the design preview has been approved by the customer.
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For products where the preview is selected before checkout, production begins immediately after the order is placed.
Production time refers to the period between the start of production and when your item is ready to ship.
Since our necklaces are meticulously handcrafted, we prioritize quality over quantity. Please allow 15–20 days in total (about 2–3 weeks) for crafting and delivery.
- Design: 3-5 days
- Production: 5-9 days
- Shipping: 7-12 days
Estimated Total Time from Order to Delivery: 15–20 days in total (about 2–3 weeks)
The shipping cost is $6.99, and will be free if your order amount is over $79.
Your item will be shipped from Room No. 1700, North Section of Tianfu Avenue, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China
The shipping information is available for the United Kingdom, the United States, Canada and Australia.
We understand the importance of keeping you informed throughout the process. After you make a purchase, we will provide regular updates on your order's progress, starting from the design phase through to when your product leaves our warehouse for delivery to your address.
We appreciate your patience as we create and deliver your unique piece of jewelry. If you have any questions about your order, please refer to our shipping policy or contact our support team at support@initialove.com.