At Initialove, we want your checkout experience to be simple and transparent. Below you’ll find information about payment methods, billing, and payment-related support.
Accepted Payment Methods
We accept PayPal and major credit cards. Available payment methods will be displayed at checkout and may vary depending on your location.
Currency and Charges
Payments are processed in US dollars (USD). Your order total, including applicable shipping charges, taxes, and discounts, will be displayed at checkout before you confirm your purchase.
If your payment account uses a different currency, your bank or payment provider may apply currency conversion fees or international transaction charges. These fees are not collected by Initialove.
When You Are Charged
Payment is collected when you place your order. Payment must be successfully completed before we begin processing your personalized order.
Once your order is confirmed, you will receive a confirmation email at the email address provided during checkout.
Payment Security
Your bank or payment provider may require additional verification to authorize your payment.
Please do not send your full card number, card security code, or account password to our customer support team.
Payment Issues
If your payment is unsuccessful, please check your payment details, billing address, and available balance. You may also contact your bank or try another payment method offered at checkout.
If a charge appears on your account but you have not received an order confirmation, please contact us before placing another order.
Refunds
For refund eligibility, including conditions that apply to personalized items, please review our Return & Refund Policy.
Approved refunds will be issued to your original payment method. We process refunds within 3 business days of approval. Your bank or payment provider may require additional time for the funds to appear in your account.
Contact Us
If you have questions about a payment, please contact us at:
Email: support@initialove.com
Please include your order number, if available, to help us locate your purchase.